BEYOND
CUSTOMER SERVICE
Inbound/Outbound Calls
Customer Service Training
Strategic Business Planning
Social Meda Management
Market Research
Social Media Support
Telesales & Upsales
Business Process Outsourcing Provider
Client Care Solutions (CCS) is a one stop Business Process Outsourcing (BPO), providing a multi-channel approach to delivering Customer Service. CCS offers a wide variety of Customer Service solutions and we have the capacity to cater for any level of campaign with the use of the latest technology. We are currently operating 4 sites, two in Lusaka, and one in Kitwe and Luanshya respectively.
Business Process Outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors. BPO involves outsourcing processes that are not core to a company, however, are essential for smooth operation of the company. The customer transfers the complete responsibility of these functions to the vendor who guarantees certain service quality standards. Benefits of outsourcing include cost savings, better quality and ability to focus on core competence.
Our Goals
Growing Shareholders Value
Affable Customer Experience
Providing Excellent Career Opportunities
Strategic Information Partnerships
What You Can Expect From Us
Cost Saving
In today’s highly competitive market, it is imperative to fine-tune pricing strategies in line with market dynamics. Our goal at CCSL is to provide excellent customer service at an affordable rate without compromising on quality. At CCSL quality is guaranteed at lower costs.
Customised
We align our people, processes and delivery network according to our clients’ businesses and needs.
Shared Objectives
We strategically align our services with the clients’ objectives, our focus is always a Customer-centric Client-partner Approach.
Valued Partnership
Providing a valued partner and “excellent customer experience” center which increases brand loyalty as an essential part of the clients’ customer strategy.
Our Clients
Our Services
Customer Service Training
Our Customer Service training methodology is designed to increase learner engagement and reduce attrition. The design, development and delivery of our customer experience training programs creates an atmosphere in which learners are encouraged to collaborate and hone critical thinking skills.
Customer Retention
It’s our job to help clients maximize customer relationships Our team of customer engagement specialists react and respond to every communication, transforming key learnings into opportunities to optimize and evolve customer relationships.
Inbound Call Center Services
We guarantee improved service through effective management of call center matrices:
- Service Level
- Abandonment Rate
- First-Call Resolution
- Occupancy Rate
- Customer Satisfaction
- Average Handling Time
- Contact Quality
Outbound Call Center Services
We help companies to get in touch with their clients through Outbound calls which increase sales, follow up on emails, develop good customer relationships. Contact is made to make potential and existing customers aware of new products and services.
Social Media Management
We help businesses with analyzing social media audiences and developing a strategy that’s tailored to them, creating and distributing content for social media profiles, monitoring online conversations, collaborating with influencers, providing community service, and monitoring, measuring, and reporting on social media performance and ROI.
Strategic Business Planning
We help businesses refocus on their foundational purpose, goals, development and opportunities while directing business owners to achieve their vision, which they communicate to stakeholders in a strategic business plan and program. We help businesses achieve operational efficiency, focus and direction, competitive edge and ultimately stability and longevity.